registered NDIS provider
Complex care starts with the right worker.
Most cases that go wrong, go wrong because of the person who walked through the door. So we start with the participant, then go and find the worker who actually fits.
Most providers fill the shift. That is the problem.
Whoever is free, not who fits
Referrals get matched to availability. The worker arrives knowing nothing about the condition, the routine or the plan.
Warning signs get missed
For complex needs, that is not inconvenience. It is risk, and it is why therapy goals set six months ago are still sitting where they were.
Every rotation resets trust
Trust gets built, the worker moves on, it starts again with a stranger. A support worker is not interchangeable.
What we do.
We work with participants whose care is complex — high-intensity supports, two workers per shift, behaviour support implementation, or nursing-level tasks like PEG feeding, catheter care, and complex medication.
We’re a registered NDIS provider. We hold Module 1 and Module 2A.
Complex personal care
For participants who need help with the daily things that keep them safe and comfortable. Our workers are trained for the ones that need real skill: PEG feeding, catheter care, complex medication routines, safe manual handling.
Behaviour support
For participants with a behaviour support plan in place. We work alongside behaviour support practitioners to put the plan into practice — consistently, safely, and well.
Building independence
Alongside daily support, we help participants build skills that make life more independent — cooking, medications, transport, routine, and communicating what they need.
A father and son.
Alfred’s Support Services is run by Dr Alfred and his son Mina. Alfred is a medical doctor.
Between them, they’ve built the business around two things. Care that meets a clinical standard. And workers matched properly to the participants they support.
We start with the person, then go and find the worker.
We will not send someone you have not seen a profile for, and we will not fill a shift with whoever is free that day.
Diagnosis, plan, medications, routine, and what has failed before.
What a worker has actually done, not only what they have been trained in.
Not limited to who lives nearby and is free on Tuesday.
Profiles in three to five days, then a meet and greet. If it is not right, we go again.
A straight answer, within a business day.
Most of our referrals come from coordinators trying to place a case that’s proving hard. Sometimes we can help. Sometimes we can’t. Either way, we give you a straight answer.
If the work matters to you.
We are building a team for complex care across Australia. If you have worked in disability, aged care, or nursing-adjacent roles, we want to talk.
We match you to a participant, not to a gap in a roster. Where the match works, you stay with that person, and you are supported by people who understand the clinical side of what you are being asked to do.
Ready when you are
Tell us about the person, not the roster.
Twenty minutes on the phone. Bring the diagnosis, the plan, and what has gone wrong before. We will tell you honestly whether we can find the right person.