Are you an experienced support worker?
We’re hiring for complex care: PEG feeding, catheter care, behaviour support implementation, two-worker shifts, complex medication. If that’s the work you’re already doing, keep reading.
If you're already doing this work.
The support workers we’re hiring have done complex care work before, on the job, over time.
You’ll be a good fit if:
- You have Certificate IV or above in Individual Support, Disability, Aged Care, or a related field. Nursing qualifications are welcomed.
- You’ve supported participants with high or very high care needs, whether physical, behavioural, or both.
- You’ve done PEG feeding, catheter care, complex medication, seizure management, behaviour support plan implementation, two-worker transfers, tracheostomy care, or similar.
- You’re comfortable working within a documented care plan and following it consistently.
- You have, or can quickly get, an NDIS Worker Screening Check, Working with Children Check, and First Aid certificate.
You might not be a fit right now if you’re new to disability support, or if the complex end of the work is something you’re still building toward.
The kind of shifts you'd be doing.
Alfred’s Support Services works with participants whose care is complex. The shifts are the ones that need training and experience to do safely.
Personal care that includes safe transfers, complex medication, and PEG or catheter care, often for participants with spinal cord injuries, MS, MND, or acquired brain injuries.
Behaviour support plan implementation, with specific responses carried out consistently every shift.
Two-worker shifts for participants whose care requires two people for safety.
You won’t be shuffled between random clients each week. We match workers to participants deliberately, and where the match works, you stay with that participant.
What working with us looks like.
We pay competitively for complex care work.
A direct contract
You work for Alfred’s Support Services. We handle the paperwork, compliance, insurance, and registration side. You do the work you’re trained for.
Steady shifts, matched deliberately
Not last-minute scrambles. We build regular arrangements with participants and match workers based on skills and fit.
Clinical supervision you can actually call
When a shift goes sideways, there’s someone to ring, not a helpline. Mina is directly reachable, and the clinical lead handles the clinical questions.
Room to grow
As Alfred’s Support Services grows, we’ll build senior worker and coordinator roles from within the team. If you want to take on more over time, there’s a real path.
What's different about being on this team.
Most disability support workers we talk to have spent time on Mable, or with a large provider, or both. The frustrations are usually the same: no supervision, no consistency, nobody who knows you or the participants you’re supporting.
You have a person to call.
Mina handles matching and day-to-day operations. Our clinical lead handles clinical questions. Neither is a call centre.
Care plans are documented and honoured.
No walking into a shift blind. You’ll know what is expected, what the participant needs, and what the escalation protocol is before you start.
Communication after shifts matters.
Notes get read, incidents get followed up, and patterns get noticed. We use the feedback to make the next shift better.
The team is small on purpose.
Alfred’s Support Services isn’t trying to be a 500-worker organisation. The team is being built deliberately, and staying that way is part of the point.
The reciprocal side.
We ask three things of everyone on our team.
Be reliable.
Turn up on time, do the work you agreed to, and if you can’t make a shift, tell us as early as you can so we can cover it properly.
Work to the care plan.
Follow behaviour support plans, medication charts, and manual handling plans consistently. If something needs to change, raise it through the right channels.
Tell us what’s actually happening.
File incident reports accurately and raise concerns early. We’d rather know about a change three weeks before it becomes a crisis than three days after.
That’s it. If that sounds like how you already work, we should talk.
What happens next.
The application takes about 10 minutes. We ask for the basics, plus one short answer about a complex case you’ve supported well.
Email your resume to info@alfredsupport.com.au after applying. Screening checks come after the first conversation, not at application.
We read every application. If you look like a fit, Mina will reach out within a week.